At Panchnada Ayurveda, we take care to ensure that our Ayurvedic products are packed securely and delivered in good condition. We want our customers to have a reliable and transparent shopping experience.
This Return & Refund Policy explains the circumstances under which a product may be returned, replaced, cancelled, or refunded.
By placing an order through our website, you agree to the terms described in this policy.
1. Return Eligibility
Due to the nature of Ayurvedic, wellness, healthcare, and consumable products, returns are accepted only in eligible circumstances.
A return or replacement may be considered if:
- You received a damaged product.
- The product was defective at the time of delivery.
- You received an incorrect product.
- The product received is different from the product ordered.
- The product has leaked or been damaged during transit.
- The product's seal was already broken or tampered with when delivered.
- An item from your confirmed order is missing.
Customers should contact Panchnada Ayurveda promptly after receiving the order if any of the above issues occur.
2. Non-Returnable Products
For health, hygiene, safety, and quality-control reasons, we generally cannot accept returns in the following situations:
- The product has been opened or used.
- The original seal has been broken after delivery.
- The product has been partially consumed.
- The original packaging, labels, or accessories are missing.
- The product has been damaged due to improper use or handling by the customer.
- The product has not been stored according to the instructions provided on its packaging.
- The customer no longer wants the product or has changed their mind after delivery.
- The customer ordered the wrong product.
- The product has been altered, replaced, or tampered with after delivery.
Nothing in this policy is intended to restrict any return, replacement, refund, or other remedy that must be provided under applicable Indian consumer law.
3. Reporting a Damaged or Incorrect Product
If you receive a damaged, defective, leaking, tampered, missing, or incorrect product, please contact us as soon as reasonably possible after delivery.
Please provide:
- Your order number
- Name and registered contact details
- Details of the issue
- Clear photographs of the product
- Photographs of the outer packaging
- Photograph of the shipping label
- An unboxing video, where reasonably available
This information helps us verify the issue and provide an appropriate resolution.
Please do not discard the product, packaging, shipping label, or invoice until your request has been reviewed.
4. Return Request Verification
Submitting a return or refund request does not automatically guarantee approval.
Once we receive your request, our team may review the order details, photographs, videos, product condition, packaging, and other relevant information.
We may contact you if additional information is required.
Once the request has been verified and approved, we will inform you of the available resolution, which may include a replacement, refund, or another appropriate remedy.
5. Condition of Returned Products
Where a physical return is required, the product should be returned in substantially the same condition in which it was received.
The product should include, where applicable:
- Original packaging
- Labels
- Seals
- Accessories
- Promotional items supplied with the product
- Invoice or proof of purchase
Products returned without required packaging or in a used, altered, or damaged condition may not qualify for a refund unless the issue existed at the time of delivery or applicable law requires otherwise.
6. Replacement Policy
For approved cases involving a damaged, defective, incorrect, or transit-damaged product, Panchnada Ayurveda may offer a replacement where appropriate and where replacement stock is available.
If the same product is unavailable, we may offer an alternative resolution, such as a refund or another suitable option agreed with the customer.
Replacement eligibility will be determined after verification of the request.
7. Refund Eligibility
A refund may be issued where:
- An eligible return request has been approved.
- A damaged or defective product cannot reasonably be replaced.
- An incorrect product was delivered and replacement is unavailable.
- A confirmed order is cancelled by Panchnada Ayurveda.
- A prepaid order cannot be fulfilled because the product is unavailable.
- A shipment is lost and confirmed as undeliverable by the courier partner.
- A refund is otherwise required under applicable law.
Refunds will normally be made to the original payment method wherever reasonably possible.
8. Refund Processing
Once a refund has been approved, Panchnada Ayurveda will initiate the refund through the applicable payment method or payment service provider.
After the refund has been initiated, the time required for the amount to appear in your account may vary depending on your bank, card issuer, UPI provider, payment gateway, or other financial institution.
Any processing time communicated by us is an estimate, as the final credit timeline may depend on the payment provider.
9. Cash on Delivery Refunds
For eligible Cash on Delivery (COD) orders, we may request appropriate bank account or other supported payment details to process an approved refund.
Customers are responsible for providing accurate refund information.
Panchnada Ayurveda will not be responsible for delays resulting from incorrect or incomplete bank or payment information supplied by the customer.
10. Shipping Charges
Original shipping charges may be non-refundable where an order was successfully delivered and the return is not caused by an error attributable to Panchnada Ayurveda.
Where a return is approved because an incorrect, damaged, defective, or otherwise eligible product was delivered, applicable return-shipping arrangements will be communicated to the customer.
Any deductions or charges will be applied only where permitted by applicable law and the terms communicated at the time of purchase.
11. Order Cancellation
Customers should contact us as soon as possible if they wish to cancel an order.
Orders may generally be cancelled only before they have been dispatched, provided cancellation is still operationally possible.
Once an order has been packed, shipped, or handed over to a courier partner, cancellation may not be possible.
Panchnada Ayurveda also reserves the right to cancel an order due to product unavailability, incorrect pricing, payment failure, suspected fraud, delivery restrictions, or other reasonable operational circumstances.
If we cancel a prepaid order after payment has been successfully received, the applicable amount will be refunded.
12. Refused or Undelivered Orders
If a shipment is returned to us because the customer refused delivery, provided an incorrect or incomplete address, could not be contacted, or was unavailable after reasonable delivery attempts, the order may be treated as a Returned to Origin (RTO) shipment.
Any refund or reshipping request for such an order will be reviewed according to the circumstances of the case and our Shipping Policy.
Additional shipping or reshipping charges may apply where permitted and where the failed delivery resulted from information or circumstances attributable to the customer.
13. Allergies, Sensitivities & Individual Results
Ayurvedic and wellness products may affect individuals differently.
A return or refund will generally not be available solely because a customer does not experience the expected result, dislikes the taste, smell, texture, or appearance of a product, or experiences an individual preference issue.
Customers should carefully review the product ingredients, directions, warnings, and other information before use.
If you have allergies, sensitivities, an existing medical condition, are pregnant or breastfeeding, or are taking medication, consult an appropriately qualified healthcare professional before using relevant products.
This section does not affect remedies available for defective, incorrectly described, unsafe, or otherwise legally non-compliant products.
14. Promotional & Discounted Products
Products purchased during promotional offers, discounts, bundles, or special campaigns remain subject to this Return & Refund Policy unless separate terms are clearly stated for the promotion.
Where a promotional bundle is returned, any free gifts, complimentary items, or other benefits associated with the purchase may also need to be returned where applicable.
15. Duplicate Payments
If you believe you have been charged more than once for the same order, please contact us with your order and transaction details.
After verification, any confirmed duplicate payment will be refunded through an appropriate payment method.
16. Refund for Cancelled Orders
Where an eligible prepaid order is cancelled before dispatch and the cancellation is successfully accepted, the applicable refund will be initiated to the original payment method.
For orders cancelled by Panchnada Ayurveda due to product unavailability or another issue on our side, any amount successfully received for the cancelled items will be refunded.
17. Policy Abuse & Fraudulent Claims
Panchnada Ayurveda reserves the right to review and reject return, replacement, or refund requests involving suspected fraud, false claims, product substitution, deliberate damage, repeated misuse of our policies, or other abusive activity.
Where appropriate, we may request additional evidence before approving a claim.
This provision will not be used to deny customers any rights or remedies available under applicable consumer protection laws.
18. Changes to This Policy
Panchnada Ayurveda may update this Return & Refund Policy from time to time to reflect changes in our products, business operations, shipping arrangements, or applicable requirements.
The latest version will be published on our website with an updated "Last Updated" date.
19. Contact Us
For return, replacement, cancellation, or refund-related questions, please contact:
Panchnada Ayurveda
SCO 364-65-66, 4th Floor, Cabin-402
KK Venture, Sector 34-A
Chandigarh – 160022, India
Phone: +91 94646 46420
Email: info@panchnadaayurveda.com
When contacting us regarding an existing order, please include your order number, registered contact details, and relevant photographs or videos so that we can review your request efficiently.