At Panchnada Ayurveda, we aim to process, pack, and deliver your Ayurvedic products safely and efficiently. This Shipping Policy explains how orders are processed, dispatched, delivered, and handled in case of delays or delivery-related issues.
By placing an order through our website, you agree to the terms described in this Shipping Policy.
1. Order Processing
Once your order has been successfully placed and payment has been confirmed, our team will begin processing your order.
Orders are subject to product availability, payment verification, and confirmation of the shipping information provided by the customer.
Orders placed on weekends, public holidays, or non-working days may be processed on the next available business day.
2. Shipping Locations
Panchnada Ayurveda ships products to serviceable locations across India, subject to availability of courier and logistics services.
Delivery availability may vary depending on the customer's PIN code, location, local restrictions, courier coverage, and other logistical factors.
If a particular location is not serviceable, we may contact the customer to discuss available options or cancel and refund the affected order, where applicable.
3. Shipping Charges
Shipping charges, where applicable, will be displayed during checkout before you complete your purchase.
Shipping charges may vary depending on factors such as:
- Delivery location
- Order value
- Product weight or package size
- Courier service
- Promotional offers
- Shipping method selected, where available
Any free-shipping promotion will be subject to the conditions displayed on the website at the time of purchase.
4. Estimated Delivery Time
Estimated delivery times may vary depending on the destination, courier partner, product availability, and other logistical factors.
Any delivery date or timeframe displayed on our website or communicated after placing an order is an estimate and should not be considered a guaranteed delivery date unless specifically stated otherwise.
We make reasonable efforts to ensure orders reach customers within the estimated timeframe.
5. Order Dispatch & Tracking
Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, your customer account, or another available communication method.
Tracking information may take some time to become active after the shipment has been handed over to the courier partner.
Customers can use the available tracking information to check the latest delivery status of their orders.
6. Accurate Shipping Information
Customers are responsible for providing complete and accurate shipping information while placing an order.
Please ensure that your:
- Full name is correct
- Delivery address is complete
- PIN code is accurate
- Phone number is active
- Landmark or additional address information is provided where necessary
Panchnada Ayurveda will not be responsible for delivery delays or failed deliveries resulting from incorrect, incomplete, or outdated information provided by the customer.
If you notice an error in your shipping information after placing an order, please contact us as soon as possible. Address changes may not be possible once an order has been dispatched.
7. Delivery Attempts
Our courier partner may contact you by phone, SMS, or another available communication method to complete delivery.
If delivery cannot be completed because the recipient is unavailable, the address cannot be located, the customer cannot be contacted, or for another delivery-related reason, the courier partner may make another delivery attempt according to its applicable procedures.
If all permitted delivery attempts are unsuccessful, the shipment may be returned to Panchnada Ayurveda.
8. Returned to Origin (RTO)
An order may be returned to us by the courier partner if delivery cannot be completed due to reasons such as:
- Incorrect or incomplete address
- Incorrect PIN code
- Customer unavailable at the time of delivery
- Customer not responding to delivery calls
- Customer refusing to accept the shipment
- Delivery location being inaccessible or unserviceable
If an order is returned to us, please contact our customer support team for assistance regarding reshipping, cancellation, or refund eligibility.
Additional shipping charges may apply for reshipping where the original delivery failure resulted from incorrect information or circumstances attributable to the customer.
9. Shipping Delays
Although we aim to deliver orders promptly, delays may occasionally occur due to circumstances beyond our reasonable control.
These may include:
- Severe weather conditions
- Public holidays
- Transportation disruptions
- Courier or logistics delays
- Natural disasters
- Strikes or civil disturbances
- Government restrictions
- Regional disruptions
- High order volumes
- Events of force majeure
We will make reasonable efforts to assist customers where a shipment experiences an unusual delay.
10. Damaged Package on Delivery
We take appropriate care while packing our Ayurvedic products for shipment.
If the outer package appears significantly damaged, opened, leaked, or tampered with at the time of delivery, please document the condition of the package before opening it whenever reasonably possible.
Customers should contact Panchnada Ayurveda promptly and provide relevant order information along with clear photographs or videos of the package and affected product.
Eligible cases will be handled according to our applicable Return, Replacement & Refund Policy.
11. Missing or Incorrect Products
If your order arrives with a product missing or you receive a product different from what you ordered, please contact our customer support team promptly after receiving the shipment.
To help us verify the issue, we may request:
- Order number
- Photographs of the delivered package
- Images of the products received
- Shipping label
- Unboxing video, where reasonably available
Once the issue has been verified, we will provide an appropriate resolution in accordance with our applicable policies.
12. Product Packaging
Product packaging may occasionally differ from images displayed on our website due to manufacturer updates, packaging improvements, label changes, or batch variations.
A change in packaging alone does not necessarily mean that an incorrect product has been delivered.
Customers should check the product name, ingredients, quantity, batch information, and other relevant label information when verifying a delivered product.
13. Cash on Delivery
Where Cash on Delivery (COD) is available, eligibility may depend on the delivery location, order value, product, and courier serviceability.
COD availability will normally be displayed during checkout where supported.
Panchnada Ayurveda reserves the right to restrict or disable COD for certain locations, orders, products, or customers where reasonably necessary to prevent fraudulent or repeated refused deliveries.
14. Cancellation Before Dispatch
Customers should contact us as soon as possible if they wish to cancel an order.
An order may be cancelled before dispatch where cancellation is still operationally possible.
Once an order has been packed, shipped, or handed over to the courier partner, cancellation may no longer be possible and the applicable Return, Cancellation & Refund Policy will apply.
15. International Shipping
Unless specifically stated otherwise on our website or during checkout, our standard online shipping services are intended for deliveries within India.
For enquiries regarding international availability or shipping, please contact us before placing an order.
International shipping, where offered, may be subject to additional shipping charges, customs duties, import regulations, taxes, and destination-country restrictions.
16. Ayurvedic Product Shipping
Some Ayurvedic products may require appropriate handling and storage conditions.
After receiving your order, please follow all storage instructions printed on the product packaging or label.
Panchnada Ayurveda will not be responsible for deterioration caused by improper storage, handling, exposure to unsuitable conditions, or misuse after successful delivery.
17. Changes to This Shipping Policy
Panchnada Ayurveda may update this Shipping Policy from time to time to reflect changes in courier services, shipping practices, business operations, or applicable requirements.
The latest version of this policy will be made available on our website with the revised "Last Updated" date.
18. Contact Us
For questions regarding shipping, delivery, tracking, delayed orders, or other delivery-related concerns, please contact:
Panchnada Ayurveda
SCO 364-65-66, 4th Floor, Cabin-402
KK Venture, Sector 34-A
Chandigarh – 160022, India
Phone: +91 94646 46420
Email: info@panchnadaayurveda.com
When contacting us regarding an existing order, please include your order number and registered contact details so that we can assist you more efficiently.