Return & Refund Policy

Welcome to Panchnada Ayurveda. These Terms & Conditions govern your access to and use of our website, products, services, and online purchasing facilities.

By accessing our website, creating an account, placing an order, or purchasing any product from Panchnada Ayurveda, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. About Panchnada Ayurveda

Panchnada Ayurveda offers Ayurvedic products intended to support health, wellness, and everyday well-being.

Contact Details

Panchnada Ayurveda
SCO 364-65-66, 4th Floor, Cabin-402
KK Venture, Sector 34-A
Chandigarh – 160022, India

Phone: +91 94646 46420
Email: info@panchnadaayurveda.com

2. Eligibility to Use the Website

By using this website or placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable Indian laws.

If you are using the website on behalf of another person or organization, you confirm that you have the authority to accept these Terms & Conditions on their behalf.

3. Ayurvedic Products & Health Information

The information available on our website, including information about Ayurvedic ingredients, traditional uses, wellness benefits, product descriptions, articles, and other educational material, is provided for general informational purposes.

Our website content should not be considered a substitute for professional medical advice, diagnosis, or treatment.

Individual results and experiences may vary depending on factors such as age, lifestyle, diet, existing health conditions, and individual body constitution.

Customers should carefully read the product label, ingredients, directions for use, warnings, and other information provided with a product before using it.

Where a product requires medical supervision or professional guidance, it should only be used accordingly.

4. Medical Disclaimer

Panchnada Ayurveda does not encourage self-diagnosis or the inappropriate use of Ayurvedic medicines.

You should consult a qualified healthcare professional or registered Ayurvedic practitioner before using a product if you:

Have an existing medical condition;
Are currently taking medicines or undergoing treatment;
Are pregnant, breastfeeding, or planning pregnancy;
Have known allergies or sensitivities; or
Have any concerns regarding whether a product is appropriate for you.

Never disregard professional medical advice or delay seeking medical attention solely because of information available on our website.

In case of an adverse reaction, discontinue use and seek appropriate professional advice.

5. Product Information

We make reasonable efforts to ensure that product descriptions, ingredients, images, pricing, availability, usage information, and other details displayed on our website are accurate.

However, product packaging, labels, colours, appearance, or other details may occasionally differ from the images displayed on the website due to packaging updates, manufacturing changes, photography, screen settings, or other factors.

Customers should refer to the actual product packaging and label for the most current product-specific information.

6. Orders & Acceptance

Placing an order through our website constitutes an offer to purchase the selected products.

After an order is placed, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method. An order may be subject to verification, product availability, payment confirmation, and acceptance by Panchnada Ayurveda.

We reserve the right to cancel or refuse an order where reasonably necessary, including in cases involving:

Product unavailability;
Incorrect pricing or product information;
Payment failure;
Suspected fraudulent activity;
Incorrect or incomplete delivery information; or
Circumstances beyond our reasonable control.

Where payment has already been received for an order that we cancel, the applicable amount will be refunded according to our refund procedures.

7. Prices & Payments

All product prices displayed on the website are subject to change without prior notice.

Applicable taxes, delivery charges, discounts, promotional offers, or other charges will be displayed where applicable during the ordering or checkout process.

Customers must provide accurate billing and payment information.

Payments may be processed through third-party payment gateways or financial service providers. Panchnada Ayurveda is not responsible for failures, interruptions, or delays caused solely by third-party payment systems, banks, or payment service providers.

8. Shipping & Delivery

Orders will be shipped to the delivery address provided by the customer during checkout.

Estimated delivery times are indicative and may vary due to location, courier operations, weather conditions, public holidays, transportation disruptions, regulatory restrictions, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

Detailed shipping conditions, where provided separately on our website, form part of these Terms & Conditions.

9. Cancellation, Returns & Refunds

Order cancellations, returns, replacements, and refunds are subject to our applicable Cancellation, Return & Refund Policy.

Because certain Ayurvedic, wellness, consumable, or personal-use products may have safety, hygiene, storage, or tampering considerations, eligibility for return may depend on the condition and nature of the product.

Products that have been opened, used, altered, damaged after delivery, or returned without their original packaging may not be eligible for return except where required by applicable law or where the product was defective, damaged, incorrect, or otherwise eligible under our policy.

Customers should review our Return & Refund Policy before placing an order.

10. Damaged, Defective or Incorrect Products

If you receive an incorrect, damaged, defective, or materially different product, please contact us as soon as reasonably possible after delivery.

You may be asked to provide your order details along with photographs or videos of the product, packaging, shipping label, or damage to help us verify and resolve the issue.

Approved cases may be eligible for replacement, refund, or another appropriate resolution in accordance with our applicable policy and Indian consumer law.

11. Product Availability

All products displayed on the website are subject to availability.

Adding an item to your cart does not guarantee that the product will remain available until the order has been successfully placed and accepted.

We may discontinue, replace, modify, or temporarily remove products without prior notice.

12. Offers, Coupons & Promotions

From time to time, Panchnada Ayurveda may provide discounts, coupon codes, promotional campaigns, bundles, free products, or special offers.

Such promotions may be subject to additional conditions, including validity periods, minimum order values, product restrictions, or usage limits.

Unless otherwise stated, promotional offers cannot be exchanged for cash.

We reserve the right to modify or discontinue promotions, subject to applicable law.

13. User Accounts

Where account registration is available, customers are responsible for maintaining the confidentiality of their account credentials and for activities conducted through their account.

You agree to provide accurate and current information and to notify us if you suspect unauthorized access to your account.

14. Acceptable Use

You agree not to misuse the website or attempt to interfere with its normal operation.

You must not use the website for fraudulent or unlawful purposes, attempt unauthorized access to our systems, introduce malicious software, scrape or reproduce website content without authorization, or engage in activities that could harm Panchnada Ayurveda, our customers, or third parties.

15. Intellectual Property

Unless otherwise stated, the content available on this website, including our brand name, logos, product presentation, graphics, photographs, text, website design, and other original materials, belongs to Panchnada Ayurveda or is used with appropriate authorization.

Such material may not be copied, reproduced, republished, distributed, modified, or commercially exploited without prior written permission, except where permitted by applicable law.

16. Third-Party Services & Links

Our website may use or contain links to third-party services such as payment gateways, courier companies, social media platforms, analytics providers, or external websites.

Third-party services operate according to their own terms and privacy policies. Panchnada Ayurveda does not control and is not responsible for the independent content, availability, security, or practices of third-party websites or services.

17. Limitation of Liability

To the extent permitted by applicable law, Panchnada Ayurveda will not be liable for indirect, incidental, special, or consequential losses resulting from the use or inability to use our website or products.

Nothing in these Terms & Conditions is intended to exclude or restrict rights or remedies that cannot legally be excluded under applicable Indian consumer protection laws.

18. Privacy

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable laws.

By using the website, you acknowledge that certain information may be processed as necessary to provide our services, process orders, deliver products, provide customer support, prevent fraud, and fulfil applicable legal requirements.

19. Changes to These Terms

Panchnada Ayurveda may update or modify these Terms & Conditions from time to time to reflect changes in our products, services, website practices, policies, or applicable legal requirements.

The updated version will be published on this website with a revised "Last Updated" date. Your continued use of the website following an update will be subject to the revised Terms & Conditions.

20. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and any jurisdiction that cannot legally be excluded, disputes relating to these Terms & Conditions or use of the website shall be subject to the jurisdiction of the competent courts in Chandigarh, India.